Insurances/billings:

Please bring your health plan insurance card to the office when you have an appointment.  Our staff will confirm and update the information. If you have questions concerning our practice participation with your insurance company, deductibles, and copays please call the customer service number on the back of your insurance card.

For your convenience we accept following insurances:

• Aetna US Healthcare (All Plans)
• Blue Cross and Blue Shield of NC (All Plans)
• Beech Street
• CIGNA Healthcare (All Plans)
• Choice Care/Humana
• Corvel (Worker's Comp)
• CCN
• Evolutions Healthcare
• Great West/One Health Plan (All Plans)
• Health Care Savings
• MAMSI (All Plans)
• Medcost
• Medicare
• Medicaid
• Partners (Medicare)
• PHCS
• PPO Next
• Primary Physician Care
• Tricare Standard
• Tricare Prime
• United Healthcare
• Wellpath/ Ethix/ Southcare
• Billing Procedure:
• Payment is respectfully requested at the time of the office visit. Please be sure you give us complete, accurate, and up-to-date insurance information.
  
• We request the patient to pay the copayment required by their insurance policies at the time of service.
• For the Medicare patient, we accept assignment but will bill the patient for the remaining 20% after Medicare payment and for the yearly deductible.
• If you have commercial insurance, please provide the office with a signed insurance form. The billing office will file an initial claim for the services rendered. However, a monthly statement will be provided to inform the patient as to the charges. It is the patient's responsibility to see that the insurance company recognizes the charges.
• If you have Workman's Compensation please notify our receptionist upon leaving the office. The patient will be held responsible for the proper disposition of the claim even if it is in litigation.
• For patients without insurance or with questionable coverage, it is our policy to request payment for the services rendered at the time of your visit.
• Telephone calls related to billing questions will be answered between 9:30 a.m. and 11:30 a.m. Monday through Friday. This time has been set aside specifically for this purpose. Please call (919)556-7499 when calling the billing office.
• Insurance companies will often not pay for screening laboratory tests which we deem to be in your best interest. We thus request that you pay for these tests. If this presents a financial hardship, please let us know.
  
  Managed Care Managed care is the term used when one physician is in charge of all your medical needs, and it is his or her responsibility to see that all phases of your health care are addressed. This means that he or she is considered your primary care physician. If, for any reason, a specialist is needed to interact in your case, your physician will choose a specialist that will best benefit your health care.
  If you do need to see a specialist, you will have to make sure that you have received a proper referral from our referral department. If this is not done, your insurance company will not pay for that service, and you will be responsible for the charge. Insurance companies do not make exceptions and will not issue referrals after the date of service.
• When you have been referred to our office to see Dr.khan, please make sure that the office of your primary care physician has issued you a referral through your insurance company. It is the patient's responsibility to make sure that all paper work has been processed for this visit. If the referral has not been obtained by you, charges that are incurred are your responsibility.
• If you have any questions regarding your insurance policy, we suggest the following:
  * Contact your insurance company; the phone number is usually listed on the back of your card.
  * Contact your employer's benefits department if your plan was purchased through your employer;
  * Consult the policy pamphlet that you should have received when you signed up for health insurance.
  
  Appointments Please try to keep your appointment. We are a very busy practice, and a "no-show" deprives another patient of the opportunity for a visit. Therefore, if you do not cancel within 24 hours of your appointment, there will be a charge of $55.00 of the missed appointment. "No-shows" due to illness, snow storms, etc., will be exempt from this fee.
  
  Grievances Occasionally, due to our humanness, you may be unhappy with our care. If for any reason you have suggestions, concerns, or disappointments about our performance, please discuss them with us so that we can help you, and improve